About Us

If your question hasn't been answered in our Help section, please complete the form below to e-mail a Customer Service Representative. We strive to answer all questions within one business day.

If you prefer, you may call us toll free at 800-721-3015. Calls are answered Monday through Friday 8:30 a.m. - 5 p.m.

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Most Common Questions

What payment options do you accept?

MisterArt.com accepts American Express, Visa, MasterCard, and Discover as well as money orders and bank-cleared checks. We also accept PayPal payments using existing PayPal balances, bank drafts, and credit cards.

At checkout, you will be presented with these payment options. Select the option you'd prefer, then complete your order. If you've chosen to mail in a check or money order or to fax in your credit card information, you'll be provided with specific instructions on how to submit your payment at that time.

MisterArt.com also accepts purchase orders from corporate and school customers with approved accounts.

What's the status of my order?

You may view the status of your order anytime online by logging in to Your Account. Once logged in, click Order History then select the order number you'd like to obtain the status for. That page will contain all of the information about the products you ordered and the status of your order. If your order has already shipped, you will also be able to access package tracking information.

How quickly will I receive my order?

This map depicts estimated delivery times for Standard Shipping from the date of order. Deliveries are made Monday through Friday only, excluding holidays.

Estimated Delivery Time

For Overnight and 2nd Day options, add one to three days in-house processing time plus the transit time (one day for Overnight or two days for 2nd Day). Thus placing an order for overnight delivery may arrive in up to 3 business days. No weekend delivery is available.

Delivery times to APO/FPO addresses may vary significantly.

How can I print a receipt?

Print a receipt or access any of your MisterArt.com orders by logging into Your Account. Once logged in, click "Order History." You may then select and print any of your previous orders for a complete receipt.

How can I change my email address?

To change the email address that you use to log into Your Account, first log in, and then click on the tab for "Account Information." There, you can change both the email address and password that is associated with your account.

In order to change the e-mail address where you receive our promotional messages, please unsubscribe from all emails on our Subscription Preferences page and then re-subscribe with your new address here.

What if I forgot my password?

If you already have an account on MisterArt.com but have forgotten your password, select Your Account located near the top right of the Web site. Beneath the I have an account box, you will see the words "Forgot Password." Click to enter your e-mail address. Your password will be e-mailed to you at the address you provided.

How can I find my gift certificate balance?

You can check the balance of your gift certificate by visiting our Gift Certificate page. You will be asked for your gift certificate number. This number was included in the e-mailed gift certificate or printed out on the paper gift certificate you received.

How can I change or cancel my order?

Once you submit your order, our warehouse team begins processing your shipment. We are very limited in our ability to make changes once your order is placed. For a window of about 15 to 20 minutes, however, you can cancel your order by logging into Your Account, viewing Order History, selecting your most recent order and canceling. During this window, you may also call our customer service team to request an order cancellation and to place a different order. Our representatives can be reached by calling 1-800-721-3015 from Monday through Friday, 8:30 a.m. - 5 p.m. CST. We will always do our best to accommodate your needs, but the speed of our order processing team can make this difficult!

Can I track my order?

After your order is shipped, you will receive an e-mail containing tracking information for your package(s). This information is also available by logging in to Your Account and clicking "Order History." Note: in some cases the shipping carrier may be unable to provide tracking information.

What is the VIP Savings Club?

MisterArt.com is dedicated to connecting thrifty artists with name-brand art and craft supplies, and our customers know they can count on us to deliver the best deals every day. For elite shoppers, however, that isn't good enough!

Our VIP Club is designed with these customers in mind. If you're a high-volume artist, class instructor, bargain hunter, or if you just aren't satisfied with everyday savings, join the club – the MisterArt.com VIP Savings Club! For one low payment of $25, VIP Savings Club members save an additional 10-25 percent off of every product sold at MisterArt.com. That's 10-25 percent less than the price you're paying now! By becoming a VIP, you'll be receiving the lowest prices we can possibly offer, and we guarantee that you won't find lower prices on our name brands anywhere else online!

Learn more about the benefits our members enjoy, or simply join the club.

How can I speak with a MisterArt.com representative?

For assistance from our customer service representatives, please visit our Help page. Call us at 800-721-3015 with questions

Representatives are available:
Monday-Friday, 8:30 a.m. - 5 p.m.

  • Our mailing address is:
  • MisterArt.com
  • 913 Willard St.
  • Houston, TX 77006

  • Our toll-free fax number is:
  • 800-721-3191